Workshops for staff training

These webinar workshops are a great way to increase staff knowledge, improve their efficiency and also boost morale and customer service. Staff will feel more valued and stay longer with the business.

Classroom-based workshops, such as System Secuirty and Maintenance, are held at our HQ in Hertfordshire. Those for software modules are all webinars, so you can pay for one login which can then be viewed by as many staff as you like at that location.

Special Workshop Webinar - Extended Pricing enhancements, 26th February 2019

Get all the facts and features of the enhanced Extended Pricing module and its effects on your VAT and gross profit calculations on second-hand and refurbished items.

For any jeweller who deals with bespoke work, remodelling, repairs, refurbishment, manufacturing, foreign products requiring hallmarking or additional costs (shipping, display or packaging), foreign currency, assembling items, second-hand or antique goods, bsmart has just made your life a lot easier! It will even save you time and money.

Anyone dealing with second-hand or antique goods which require additional parts, repair or refurbishment work needs to keep a digital record of these costs for MTD and ensure the VAT is calculated correctly.

Register here:

System Security & Maintenance - 10th April, 11th September (Classroom, not webinar)

Following our successful workshop on system security for the GDPR, we have now added this to the regular schedule.

The classroom-based workshop (at Bransom HQ) is designed to provide jewellers who do not have formal IT support from an external company to understand some of the critical aspects of IT security and maintenance, and covers subjects such as backups, system protection and disaster recovery, software updates (including Windows) and hardware maintenance.

If you or your staff manage your own IT systems, this is a day well worth attending to gain valuable expertise from our Technical team.

Examples of areas to be covered:

  • System backups and Disaster Recovery Plans
  • Power Surge Protectors
  • PC Maintenance & Security
  • Safety Tips
  • Windows & AV Updates and Settings
  • TTP Maintenance

Register here:

bsmart Masterclass - 25th April, 18th September

A Masterclass aimed at owners and senior operations managers. Regardless of where your business is at the moment, this will help you focus on where you want it to be.

Identify your business strengths

  • Uncover any weakness
  • Maximize your business potential
  • Develop strategies to succeed
  • Turn your ideas into a workable business plan
Register here:
bsmart2 Repairs Management/EPoS Refresher (Front of House) - 22nd May, 21st November

EPoS Refresher

  • Processing receipts; eReceipts, Deposits, Credit Notes
  • Special/Deposit Orders
  • Reviewing Sales Information
  • End of Day Reconciliation
  • Marchguard Insurance
  • Chip & Pin
  • Gift Cards
  • Add/Collect Repairs

Repairs Management

  • Identify how controlling repairs can improve your business
  • Maximise staff efficiency
  • Process for adding repairs through to collection
  • Develop strategies for the business
Register here:
bsmart2 Web-based Stocktaking - 30th January, 9th October
  • Preparation for a Stock Take
  • Creating a Session and uploading to mobile terminals or the cloud system
  • Manual stockchecks
  • Using Smartphones, tablets, mobile scanners
  • Management options
  • Manual process
  • Checking discrepancies and making corrections
  • Reviewing figures prior to final update
Register here:
bsmart2 Features & Refresher - 28th February

Maximise productivity, minimise workloads and improve staff understanding of the stock system, perfect for both existing users and new staff.
For clients already working with
bsmart2 or looking to upgrade, it's the ideal way to discover the many advantages of the latest version.

  • Best Practice - daily comms & updating, checking for updates, backups
  • Daily processes - what should I be doing?
  • Period End Processes - What & When?
  • Understanding the stock system and what new features are available: Attributes, Same As, Extended Pricing
  • Ordering stock: quick, simple and staying in control
  • Manage Price Updates (both automatic and manual)
  • Basic reporting

Register here:

bsmart2 Customer Marketing - 11th June
  • Identify which customers to mail
  • Uncover how to create mail shots efficiently
  • Maximise repeat customer sales
  • Track customer enquiries
  • Make customer service and loyalty a reality
  • The impact of GDPR

Register here: