Support and Training

Training and support are an essential part to consider when buying software

"We are so impressed with both Sandra and the whole training day we had at the end of October. Sandra really made the whole day so much easier especially when we were confronted with the very daunting looking program. Sandra explained it so thoroughly and in easy terms that it made entering the stock not look too bad at all. Credit must given that after her training for one day we have managed to enter so much without any problems. We look forward to welcoming her back in the New Year for our second training day"

Phillip Ainsworth, Ainsworth Jewellers.

 

 

Training

The provision of quality training helps your staff to become productive more quickly - yet sending them on courses or having them read complex manuals is rarely the best solution. At Bransom we devise the training to meet the needs of the individual. Most training is on-site, so our training staff can understand your business and solve problems there and then.

 

 

Your staff can work in normal surroundings at their own pace and we can make recommendations based on the business needs and our experience. We place great importance on the provision of quality training.

 

However good a system might be, it will only ever be beneficial to the business if users are properly and professionally trained, and senior staff understand the information being provided.

 

Support

The Helpdesk is the heart of our company - the high quality of our support is constantly praised by our customers. Implementing a system is not a trivial undertaking - Bransom understands that, and will help you every step of the way.

 

Telephone Support
Support is one of the most important considerations in choosing a computer system. Once your Bransom system has been installed you can be assured of quality support - timely, professional and courteous. Your first point of contact is the Helpdesk. Don't believe companies who tell you their system is flawless and won't need any telephone support, or it can all be done via email. The perfect computer program hasn't been and won't be written, and when you're standing in a shop full of customers and a member of staff needs to know how to do something on your till, they will need to call for assistance.

 

At Bransom we have a highly qualified and experienced team to answer any problem quickly and effectively. Assistance can cover general queries during day-to-day use, operational queries, business advice or technical support - help, reassurance, guidance and friendly advice is only a phone call away. Over 90% of problems are solved over the phone on the first call.

 

In the event the problem is more complex and cannot be resolved immediately, the Helpdesk will liaise with development staff directly.

Bransom are big enough to have a permanently (during office hours) manned helpdesk, but not so big that you'll be passed around 5 times before speaking to someone who can help.

 

Remote Access

The widespread adoption of broadband has made remote support and remote working a reality for many of our customers. Using secure methods Bransom support staff can access your systems when you need help, guidance, or even software upgrades. The whole bsmart suite can be upgraded when convenient for you, ensuring you always have the latest features which we issue on a regular basis.

 

Also cheap broadband has brought a raft of new features onto the shop floor, including Marchguard insurance certificates issued live from the tills, image download to tills and much more.

 

E-mail: info@bransom.co.uk