Over 80% of Bransom's new business comes from recommendations
References and recommendations can be taken from many sources, including the National Association of Goldsmiths. Below are just a few comments from our existing clients, many more are available.
Chris Burrow, Alfred Terry. I just wanted to say thanks to you on behalf of myself and my partners for the patience you displayed putting the store package together for us, please also say thank you to your team for the help, enthusiasm and professionalism that they ensured Bransom brought to the new venture. I will be singing your and their praises to anyone who cares to listen and am happy to be deployed if you ever need me to tell someone else my experience of your business.
Dominic Wakefield - Wakefields, Horsham. Bransom's Imaging system has proved very useful for identification of stock, printing customer enquiries and listing individual claims for insurance documents. I use it every day and wouldn't be without it!
Jonathan Lambert, Jonathan Lambert Fine Jewellery. Thank you for the flowers to mark our 1st anniversary in Sudbury, a very kind thought and much appreciated. Also a very appropriate moment to thank you for the support and guidance you have given us over the last few months and we look forward to many more happy years using the Bransom system.
Bill Ferris - Swag Jewellers. My initial thoughts before I bought the Bransom package were that it was expensive and maybe a bit dated and therefore more difficult to move forward. The system has turned out to be excellent. It is laid out very well and the report side should satisfy everyone. I work continuously with it and it's a pleasure to use - user friendly. Assuming that other systems can do many or all of the Bransom package functions the main benefit is Bransom itself. The Bransom management and support staff are excellent, friendly, helpful and knowledgeable
Dave Shone - Emson-Haig Jeweller. With our 8 tills on a wireless network at Lakeside the management team have all the necessary information to provide an excellent customer service and the management tool allows me to monitor the business from anywhere. The installation and training provided by Bransom was both professional and effective meaning all our staff have adapted quickly. It is very important to have an IT company that understands our business and provides such a high level of service.
Rodney Banks-Lyon F.G.A., Banks Lyon Jewellers.
Having just been on an Advanced Management workshop with Bransom I woke up to several extremely useful features/reports that I was just unaware of - I now can´t wait to put these into practice. I found the day very worthwhile
Andrew Hirshman - Plymouth Goldsmiths. A must for all jewellers, this stock taking device saves us an incredible amount of time and is far more accurate. From a customer point of view, when we are working on the shop floor we now look more professional than when we used a manual system. Great value for money!
Stephen Pomerance, Stephen Pomerance Jewellers .
Thanks for your help with the data base system we now can run our loyalty cards through Bransom and keep complete control. We are 23% up this year and thank you for helping us to achieve this increase.
Mike Rice, Hugh Rice Jewellers. We bought a system that was supposed to be written for the jewellery trade, but were unhappy with both its ability to cope with our business and the aftersales support. We changed to Bransom, and the difference has been vast. They have the product and infrastructure to support our expanding business, and we have been delighted with Bransom as a company.
Ruth Rock, Rock Jewellers We were impressed by the staff training and how promptly calls are returned – Bransom have exceeded our expectations.
Michael Hyman - Hyman Group. An excellent system which in a very short period of time has proved to be invaluable. The system continually highlights the profitable and unprofitable areas of the business and has definitely helped with buying.
Chris Stoner, Stoner Jewellery.
Implementing a new computerised stock system and customer marketing system was always going to be a lot of work. Thankfully our hands were held by the fantastic support team at Bransom. Although we have had some issues and problems to solve they have been dealt with effectively and quickly by the people at Bransom. Special thanks to Sandra and Rob for extremely patient training sessions and excellent technical advice.
Pam Johnson - Johnson Jewellers. The support service Bransom have given us over the years has been second to none.
Peter Herring, Cellini.
I can thoroughly recommend the Bransom system as a highly reliable, flexible system which is constantly updated with the latest technology. Since 1994 we have needed only two on-site visits and the telephone support we have received has been polite, conclusive and very professional. An excellent product very well supported.
Kevin Coleman - Baker Bros. Bransom have continued to provide an excellent service to our members and we are happy to continue to recommend the company and their system.
Peter Vandome - T H Baker.
It’s great to have a system designed specifically for jewellers, not an add on. Bransom are obviously part of the fabric of the jewellery industry – and their staff really care – a great bunch to work with! We especially appreciate the clear 1 page reports. The company is obviously run by enthusiastic people who are passionate about their products
John Henn, T A Henn Jewellers. Fifteen years ago we were a Bransom user and didn't really believe we were in charge of our own destiny, and subsequently we dropped the system. Now we are back with them, and the new software and support is marvelous. If you are thinking about a system and want someone to hold your hand whilst squeezing it a little less than everyone else, ask these people for a demonstration. It really does appear to be as straightforward as it says on the box.
Alan Higgs - T H Baker.
Installing the Bransom system was the best decision we have made in years
Stephen Brown, Stephen Pomerance Jewellers. The staff on the helpdesk are always helpful, polite and above all have an exceptional knowledge of the Bransom system This is a far cry from our first stock system, which crashed daily without fail, sometimes we could wait days for a return call and in some cases a solution for a problem was never found. This is the main reason why we now use the Bransom system and we are very pleased to be associated with it and would not have any hesitation in recommending it to anyone who wishes to change systems.
Sheila Wells - Wells & Co Fine Jewellers.
In the year that we have now been using the Bransom system it has proved to be an excellent all round package. Offering stock management, precise accounts and an efficient user friendly repairs service.
Phillip Ainsworth - Ainsworth Jewellers. We are so impressed with both Sandra and the whole training day we had at the end of October. Sandra really made the whole day so much easier especially when we were confronted with the very daunting looking program. She explained it so thoroughly and in easy terms it made entering the stock not look too bad at all. Credit must given that after her training for one day we have managed to enter so much without any problems. We look forward to welcoming her back in the New Year for our second training day.
Michael Cornelius - Michael Cornelius Jewellers. I have found the Bransom system to be an invaluable tool to assist me in the running of my business. Made all the better by the excellent training together with the friendly and patient support team who always demonstrate a total willingness to answer questions and queries that occur from time to time.
Peter Carry - Jamieson & Carry Jewellers. In our opinion, it is an efficient business tool that is of definite advantage to the operation of a single-shop jewellery outlet. Any Retail Jeweller is almost certain to profit from time spent looking at the Bransom System.
Jack Murphy - Jack Murphy Jewellers. Tight stock control and better sales analysis has helped me identify my best performing lines and greatly improve our stock turn in these areas. We've all heard about the 80/20 syndrome, the Bransom system will help identify them.
John Wilson - Knights Jewellers, Dundee. Within a year my sales increased by 45% and profits by 105%. At the same time I reduced my stock holding.
Colin Westwood - Financial Controller - Pragnells Jewellers.
The Bransom stock control module has now been an invaluable resource to us in managing Pragnells for nearly 9 years. It is difficult to even imagine how we operated without the extensive information provided by the system on sales, gross profits and stocks. We have also employed the customer database module for the last 6 years and now have considerable detail, which assists hugely in providing focus for our marketing initiatives. We have always found Bransom's support staff helpful and the directors are constantly looking to implement new applications or develop existing modules, which demonstrates their forward-thinking attitude.
Nick Finch - Nicholas James. We love the Bransom system for its detailed reporting – we can easily check what’s hot and what’s not. We also use the customer database frequently to send out specific targeted mail shots. We love the simplicity of printing out Valuation Certificates with photographs of jewellery – always a hit with customers.
Gerry Bohan - Fields Jewellers. Bransom understand the immense detail required in jewellery retail, their support team are most helpful and they have been an integral part in the expansion of Fields over the last 15 years.
Danny George - The Cashop. Bransom have a great stock system but if I have to compliment them on one thing it has to be the staff on the help desk - I fully appreciate how important and good the service is having experience with other systems. The level of support goes way past my expectations and the telephone support staff are just so friendly, helpful, understanding and knowledgeable. The level of patience by every member is brilliant, it encourages me to call.
Dermot Hay - David Morris International, Selfridges. We have been with Bransom for nearly 20 years; like Bransom we pride ourselves on providing our customers with the highest level of customer service and satisfaction. As with any business we have to be efficient and profitable. Meeting these requirements together with ever increasing demands of our customers would be impossible without Bransom repair system.
Miriam Foley - Hilser Bros, Cork. We looked at many systems. Bransom was the only company that could offer us the support and training we required. The system has allowed us to manage our stock more effectively and improve sales by having the right information at the right time. No jewellery business should be without the Bransom system.
Nicholas Wainwright - Boodle & Dunthorne.
Bransom systems give a very detailed Gross Profit Analysis, resulting in more accurate monthly accounting and removing the uncertainty of an annual audit.
E-mail: info@bransom.co.uk